PRIVACY POLICY
Athena Club Canada Inc. ("us", "we", or "our") operates the www.athenaclub.com website (the “Site”). It also conducts business offering high-quality self-care products to customers, including on an ongoing membership basis (the "Services").
This page (the “Privacy Policy”) informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Services or visit our Site, or when you otherwise interact with us.
We will not use or share your information with anyone except as described in this Privacy Policy.
We are committed to providing our clients, customers, members, and other individuals who may provide us with information ("you", "your", or "them") with exceptional service. Providing exceptional service may involve the collection, use, and at times, the disclosure of your Personal Information. Protecting your Personal Information is one of our highest priorities. While we have always respected your privacy and vigorously safeguarded all Personal Information, we have strengthened our commitment to this goal and to ensure we are complying with all laws regarding the collection, use, and disclosure of Personal Information.
In this Privacy Policy, we will inform you of why and how we collect, use, and disclose Personal Information; obtain your consent, as required; and handle Personal Information according to applicable law. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of your Personal Information and allowing you to request access to, and correction of, your personal information.
We use your Personal Information, among other purposes, for providing and improving the Services and the Site. By using the Services and/or the Site, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, capitalized terms used but not defined in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.athenaclub.com/terms-of-service.
INFORMATION COLLECTION AND USE; PERSONAL, FINANCIAL, SHIPPING, NON-PERSONAL
While using our Services or Site, we may ask you to provide us with certain personally-identifiable information that can be used to contact or identify you. Personally-identifiable information may include, but is not limited to, your email address, name, phone number, postal address, billing and payment information, and other information (collectively, "Personal Information"). As described below, we may also collect technical and non-identifying information from you automatically, including when you interact with the Services or Site. We may collect personal identification information from Users in a variety of ways, including, but not limited to: when Users visit our Site, register on the Site, enter or update their account information, place an order for Services, fill out a form, interact with us electronically (including via e-mail and text), interact with any ads or links relating to the Services found on third-party websites, and in connection with other activities, services, features, or resources we make available on our Site. We may store records of this Personal Information, as well as copies of your correspondence with us, responses to any forms or items you may complete, historical billing and transaction information, information regarding the details and specifics of your usage of the Site and Services, and other items.
Users may, however, visit our Site anonymously. We will collect Personal Identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply Personal Information, provided, however, that it may prevent them from engaging in certain Site-related activities or from participating in the Services.
This Privacy Policy does not apply to Personal Information we may collect offline or that you may provide to a third party (unless that third party subsequently provides such Personal Information to us).
Social Media: You are given the option to connect your Athena Club account to your Facebook or other social media accounts. If you do so, Athena Club will automatically obtain certain information from you and your account depending on your privacy settings on those social media sites. This may include, but is not limited to, name, email, username, gender, birthday, demographic information, existing contacts, address and contact information, profile photo, location, interests, followings, and publicly-observed and available data, such as your online activity. We may also request access to other permissions relating to your account, such as, but not limited to, likes, friends, and groups. You may choose to deny or grant us access to each permission. Financial: If you choose to purchase products through our Services, your financial information (such as a valid credit card number, credit card type, expiration date, billing address, and other information) may be collected and stored by our third-party payment processor (the “Payment Processor”). The use, processing, and storage of your financial information is administered by the Payment Processor, pursuant to their terms and conditions and privacy policy. For more information on the privacy practices of Stripe or PayPal, please visit the Stripe web page: http://www.stripe.com and/or http://www.paypal.com. To facilitate management of your account, transaction, and financial communications, Athena Club receives and stores the last four digits of your credit card number and your card’s expiration date. We may at times request to receive more financial information from our Payment Processor to complete and verify transactions you have initiated or completed with Athena Club, to enroll you in promotions and discounts (if you opt in), to protect or identify possible fraudulent transactions, and as otherwise needed to run Athena Club and/or offer the Services. Non-Personal: We may also collect non-personal identification information about Users when they interact with our Site or use the Services. Non-personal identification information may include the browser name, the type of computer, and other technical information about Users’ means of connection to our Site or their equipment, such as the operating system and the Internet service providers utilized, and other similar information.We collect this information for the purpose of providing the Services, personalizing User experience, identifying and communicating with you, sending periodic emails, improving our Site, Services, and product offerings, responding to your requests/inquiries, processing payments, and servicing your purchase orders, among other purposes.
INFORMATION PROTECTION
We have adopted appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Information, including your username, password, transaction information, data, and other Personal Information we may store on our Site or otherwise.
Sensitive and private data exchanges between the Site and its Users occur over a SSL-secured communication channel and are encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure an environment as possible for Users and their Personal Information.
Please be aware, however, that no method of transmission over the internet, or method of electronic storage is 100% secure, and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
INFORMATION SHARING AND DISCLOSURE
We may disclose Personal Information and other information that we collect or you provide as described in this Privacy Policy:
• To our subsidiaries and affiliates.
• In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets or shares.
• To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others.
• To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Site improvement and optimization) and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this policy.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
We may also disclose your personal information:
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our employees, our customers, or others.
We do not sell, trade, or rent Users’ Personal Information to other parties. We may share de-identified, aggregated demographic information not linked to any Personal Information regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined in the herein Privacy Policy. We may use third-party service providers to help us operate our business, the Site, and the Services, or to administer activities on our behalf, such as sending out newsletters or surveys, or for processing payments. We may use and share certain Personal Information to allow us to offer and provide you with the Services, such as using your address and name to ship you products.
USER CONTENT; TESTIMONIALS, REVIEWS, COMMENTS
Some sections of the Site may permit you to submit written testimonials, reviews, or comments regarding the Services. All content submitted by you to us may be preserved by Athena Club indeterminately, even after you terminate your account with Athena Club. We may continue to release and use such content to third parties on the Site or otherwise.
LOG DATA
We may also collect information that your browser sends whenever you visit our Site or use our Services ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. In addition, we may use third-party services, such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Site’s functionality and the Services, generally. These third-party service providers have their own privacy policies addressing how they use such information. You should review such policies, as all Personal Information such third parties may receive or process will be governed solely by their independent privacy policies.
COOKIES AND WEB BEACONS
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser by websites (including the Site) and transferred to your device. We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to collect information in order to improve our Site or Services.
When you use and access the Site, we may place a number of cookies in your web browser. We use cookies for the following purposes: to enable certain functions of the Site and Services, to generate analytics we may use and analyze, to store your preferences on the Site, and to enable advertisement delivery to you, including behavioral advertising.
We use both session and persistent cookies on the Site and we use different types of cookies to run the Site.
Essential cookies: We may use essential cookies to authenticate Users and prevent fraudulent use of User accounts.
Preferences cookies: We may use preferences cookies to store information that changes the way the Site behaves or looks, such as the "remember me" functionality of a registered User or a User's language preference.
Analytics cookies: We may use analytics cookies to track information regarding how the Site is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Site and Services to see how our Users react to them.
Advertising cookies: This type of cookies is used to deliver advertisements on and through the Site and the Services and to track the performance of these advertisements. These cookies may also be used to enable third-party advertising networks to deliver ads that may be relevant to you based upon your activities or interests.
Third-party cookies: In addition to our own cookies, we may also use various third-parties’ cookies to report usage statistics of the Services, deliver advertisements on and through the Services, and for other purposes.
DoubleClick Cookie: Google, as a third-party vendor, may use cookies to serve ads on our Site. Google's use of the “DoubleClick” cookie enables it and its partners to serve ads to our Users based on their visit to our Site. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings’ web page: http://www.google.com/ads/preferences. Our Site also uses the Google Maps API(s). For more information, see the Google Privacy Policy.
OPT OUT
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some or all features of our Site and we recommend that you leave them turned on. For more information regarding opt-out choices, visit AdChoices/Digital Advertising Alliance of Canada: https://youradchoices.ca/.
BEHAVIORAL REMARKETING
We and our affiliates use remarketing services to advertise to you on third-party websites after you visit our Site or otherwise express interest in our Services. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Site. To carry out this remarketing, we may use third-party providers such as (but not limited to): Google AdWords, Google Analytics, DART cookies, Adobe Marketing Cloud, Twitter Remarketing, Facebook Custom Audience and Facebook Remarketing, and Pinterest Marketing Services. We do not have access to, nor control their use of, cookies and other tracking technologies. Refer to their respective privacy policies regarding how they use your non-Personal Information.
THIRD-PARTY WEBSITES
Users may find advertising or other content on our Site that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these third-party websites and we are not responsible for the practices employed by any websites linked to or from our Site. In addition, these third-party websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and terms of use which will govern your use and interaction with any such third-party websites and/or services.
SERVICE PROVIDERS
We may employ third-party companies and individuals to facilitate our Services, to provide the Services on our behalf, to host and operate our Site, to conduct statistical analysis relating to our Services and Site, to perform and offer related services, and to assist us in analyzing how our Services and Site are used. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your Personal Information for any other purpose. Their respective privacy policies dictate how your Personal Information is managed.
COMMUNICATIONS
We may use your Personal Information to contact you with newsletters, marketing, or promotional materials, and other information that may be of interest to you. We may also communicate with you regarding your use of the Site or the Services, and to facilitate the provision of the Services to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by contacting us. Please note that you may not be able to unsubscribe from communications we may send to you for the purpose of offering or facilitating the provision of Services that you have purchased or have otherwise inquired to us about.
INTERNATIONAL TRANSFER
Your information, including Personal Information, may be transferred to, and maintained on, computers and servers located outside of your province or Canada generally, where the data protection laws may differ from those of your jurisdiction.
If you are located outside of Canada and choose to provide information to us, please note that we may transfer the information, including Personal Information, to the United States or other states and store or process it there. In particular, please note that our data is currently stored on servers in the United States, and that our business operations (including with respect to providing you the Services) process this data in the United States. [NTD: Update for any other applicable countries.]
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
DATA RETENTION
Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
CHILDREN'S PRIVACY
Only persons aged 18 years or older have permission to access our Services. Persons under the age of 18 must receive consent from their parent or legal guardian to use the Services.
We do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian and you learn that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under the age of 13 without parental consent, we will take steps to remove that information from our servers.
ACCESS YOUR PERSONAL INFORMATION
It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to, and to correct, the Personal Information that we hold about you.
You can review and change your Personal Information by logging into the Site and visiting your account profile page. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at canada@athenaclub.com.
DELETE ACCOUNT OR WITHDRAW CONSENT
To permanently delete your Account, please contact us at canada@athenaclub.com. Once you terminate your Account, any information stored on your Account will be deleted from our databases. Please note that our ability to delete your Account and all applicable information may be subject to certain legal requirements, which may prevent our immediate destruction of all or some of the items requested.
You may also withdraw your consent to the collection, use, and transfer of your Personal Information. To withdraw your consent, contact us at canada@athenaclub.com.
Please note that if you delete your Account or otherwise withdraw your consent, we may not be able to offer you the Services, including Services you may have already contracted for. We are not liable for any non-delivery of Services to you resulting from your unilateral deletion of your Account or withdrawal of consent. In some instances, we may be precluded from deleting your Account or accompanying Personal Information due to applicable laws and regulations.
THIRD PARTY PIXELS AND COOKIES When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.getemails.com/optout.CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of [DATE] and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically for any such updates. Your continued use of the Site or the Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.
CONTACT US
We welcome your questions, comments, and requests regarding this Privacy Policy and our privacy practices. If you have any questions about this Privacy Policy, please contact our Privacy Officer, at canada@athenaclub.com. Our offices are located at:
Athena Club HQ
915 Broadway 14th Fl, Suite 1408
New York, NY 10010
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Privacy Policy, and with applicable privacy laws. To discuss our compliance with this Privacy Policy, please contact our Privacy Officer using the contact information listed above.